Our client is a leading technical specialist distributor of industrial maintenance, repair and overhaul (MRO) products and services. Part of Europe’s biggest industrial products distributor, with annual revenue of over 3.5 billion. The company’s mission is to ‘add value at every turn’, by saving its customers money within three critical business areas: reducing total acquisition costs, improving overall production efficiency, and reducing working capital.  They are looking to attract an Inside Technical Sales Specialist for their Dublin based operation.  This is a site based role at their offices in Dublin 11.

The job:

Internal Technical Sales will provide first class support and resolution for technical product enquiries and supplier recommendations, for all of our areas/ fields within the business. The role requires a mixture of proactive and re-active activities which will include outbound telephone contact with internal and external stakeholders, customer end to end delivery exceeding customer satisfaction.

Responsibilities:

• To own & accurately maintain suggested selling prices for all the product category, crossed trained in all areas.
• To effectively represent the product category within the business and externally to customers & suppliers.
• Providing technical support to branches, sales teams & customers around product & supplier selection, to include creation of correct product referencing for selected items.
• Regular reporting of KPIs against Branch objectives, especially category profitability.
• To leverage the capabilities of suppliers’ sales teams in support of the business’ objectives by providing focus, managing pipelines and providing sales data.
• To maintain a clear & comprehensive understanding of the competitive landscape within all product areas including pricing.
• Advising sales & distribution regarding correct supplier and suitable alternative products in line with the product knowledge.
• Keep up to date with supplier new product ranges and industry developments.
• Review order acknowledgements, ensuring the part reference, quantity, delivery date and price are correct, updating the purchasing system accordingly.- Keeping Order books updated.
• Resolve issues relating to purchase order enquiries and discrepancies, supporting Finance.
• Open new supplier accounts after account application forms have been completed & approved.
• Other category activities & projects as may be reasonably required from time to time.
• Working alongside the Regional Team on the field, supporting the external Sales Reps.
• Support face2face customer engagement where necessary.

Qualifications and Skills:

• Proven Sales experience and Product management for an extensive portfolio
• Technical background / understanding of all relevant product areas.- Training Provided.
• Skilled at working effectively with cross functional teams in a matrix organisation
• Excellent verbal and written communication skills
• Excellent Excel / data manipulation and interpretation skills
• Excellent commercial awareness with a clear understanding of all aspects of margin management and cost/benefit analysis etc. Strong knowledge and understanding of specific industry segments
• Dynamic and energetic team player, possessing a clear passion for people
• Customer centric, tenacious and outgoing – comfortable with travelling and high levels of face to face customer interaction
• Excellent presentation skills and ability to adapt behaviours to the situation, i.e. the boardroom and engineers
• Drivers license

For an introduction to this opportunity please reach out to me at hreeves@hirewise.ie or contact +353873606867